Customer Reviews

At Carpet One DFW, we value the comments of our customers so we created this page to highlight many of the customer reviews we’ve received.  These reviews are regarding the customer’s experience at our store, with our products and with our installation.

• “After visting both Home Depot/Lowes and even spending $35 at Lowes for them to measure, we stopped by carpet one and dealt with Randy Davidson. We explained our needs and what we were looking for. He was courteous and professional, found us a great deal that fit our need…So much better than dealing with the box stores and a better value to boot…” Jack (Cedar Hill)
• “Top notch! Would highly recommend Carpet One and will use them again in the future.” BobH (Plano)
• “Our church used Carpet One in Grapevine for new sanctuary carpet and hardwood floors… All of the installers were very professional and polite and we were very pleased with their work. We will definitely use Carpet One of Grapevine again.” Living Word Church (Grapevine)
• “Carpet One is a great company. We are considering replacing carpet in two other rooms next year. Carpet One is going to get our business.” -JTK (Plano)
• “Mike Dowker was very helpful during our carpet buying experience. We selected and had our carpet installed in a timely manner. However, within less than a month, we discovered the carpet was defective. We called and spoke with MIke and he went out of his way to follow the process and get our carpet replaced in a timely manner. Overall, a very pleasant experience.” -Craig (Plano)
• “Carpet One in Plano is the best place to buy flooring in the Plano area. The entire experience was painless and Tom was great!!” -Koko (Lewisville)
• “They know the meaning of customer service and went above and beyond to satisfy our needs. I wish I needed more carpet so I could buy from Carpet One in Plano!!!” -Bob (Plano)
• “Carpet One is the place for all your carpet needs. Lynn Scherer went above and beyond to help my wife and I with our carpet purchase and installation.” To read the full review, visit our Google Place Page.  -Shawn (Arlington)
• “Great shopping experience, quality service and great installation. I could not ask for anything more!” -Dennis (Arlington)
• “Mr. Lynn Scherer greeted me immediately and the positive process began! I told him I needed to refloor 3 and 1/2 bathrooms in tile and I needed to recarpet my whole house. My husband told him our budget and Lynn made it work and even came in a little under our budget! We are so pleased! Lynn called us throughout the entire process, notified us when things were ordered, when they came in , scheduled the installation convient to us, called us the day before and the day of installation and then checked with us after to see if we were happy! The tile layers AND the carpet installers were outstanding! They were such hard workers and they really wanted me to be pleased! The tile guys even regrouted all three of my showers and my garden tub and made them look like new! Amazing! My husband and I could not be more pleased! In this tough economic time, Carpet One works with you and they make it work! I highly recommend Carpet One in South Arlington on I-20 at Cooper and Mr. Lynn Scherer!” -Pamela (Arlington)
• “Carpet was 1/2 the price quoted by other companies. Installed promptly and correctly. I would recommend to anyone.” -Bob (Hurst Outlet)
• “We are so thankful for Carpet One, Mike, & Cirino for jobs well done, giving us “better than expected” results! Again we appreciate Mike’s great customer service, checking back with us to see if we were satisfied, & the skillful installers, who helped make possible our gorgeous floors that everyone complements! I love my new tile floors from Carpet One.” -Sherri R. (Hurst Outlet)
• Great service and very prompt and getting my carpet installed. Installers did a great job and were very kind to restretch the carpet in two other rooms and charged me nothing.” -Samye Y. (Hurst Outlet)
• “Very efficient, professional crew.  Thanks!” -Cliff M.
• “Ramiro and Javier did a great job. We are very pleased with the installation.” -Gene W.
• “Tony did an excellent job and (was) nice to work with.  Would request him whenever needed.” -Bernard C.
• “Very professional workers” -Ola W.
• “Everyone was really helpful & professional.  Thanks for a good job and all your hard work.” -Cynthia J.
• “Vinyl floors look great! I really appreciate you taking the time to do the job without any seams.” -Ray H.
• “They did a wonderful job. Very nice guys.  Thanks so much.”  -Tori W.
• “Very efficient – very clean.” -Ann B.
• “Excellent job! Keep these guys!” -Darren A.
• “Javier and Ramiro did a very good job.  They were very professional and accomodating.” -Encarnacion S.
• “Best crew! Worked very hard and were most courteous.  If you have customers who would like or need a recommendation – they may certainly call us.  Thanks!” -George B.
• “They did a great job matching and moving heavy furniture.” -Sue R.
• “As a very satisfied customer of Carpet One I can state that your men delivered, installed, along with a clean up that awarded me the option to arrange items in the Office within a short period of time after installation. I fully recommend the Carpet One, along with the salesman Mr. Lynn Scherer, as a Reputable Company to deal with in the future.”-Carole S.
• “Very satisfied with both the Phil in handling the order, scheduling, etc, also very pleased with the crew who did the installation. I came to Carpet One with high expectation and you delivered.” -David R.
• I want you to know that we are very pleased with the quality of service your company provided. We had our wood flooring replaced and carpet replaced this past fall. We sincerely appreciate your responsiveness and the way you conduct business. Randy Lucas was always cordial and accommodating to our needs. We have recommended your company to others because of our satisfaction with your service. We look forward to doing business with you for years to come.” -Edward H.

Read more online reviews here.